Damaged Items and Return (30-Day Money Back)
Fixing solution, replacement or refund
• Our aim is to provide our customers with online products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 30 days of receiving the item by email so that we can quickly organise to send you a replacement product or a full refund if you choose.
• If you just do not want the item anymore,within 30 days of receiving the item, while the item is working fine, you can return the item for a full refund. (You need to pay the shipping fee for the return), please contact us by email to get the RMA before you send the item back to us.
• If the new product does not work,please first try the below steps before you contact us:
- Check the model number of the product we sent
- Check the model number of your current product
If the steps above fail to work, please contact us with all the details of the issue. Then we will work with you to
- fix the item
or 2. provide replacement
or 3. send full refund.
Generally you will receive the refund in 1 business day. The money will go back to your Paypal account or the Bank account you use to complete the payment.
If you do not get the refund in 2 business days, Please contact directly.
Items Damaged within 1 year (1-Year Product Warranty)
Fixing solution, Replacement or Refund
Together with our suppliers, we work hard to provide high-quality products. However it is very hard to make the defect ratio to 0%. So we offer you 1-Year Product Warranty. We are responsible for fixing your items with any issues within one year of your receiving the item. Please contact us to find a solution when issue occurs. If we are unable to fix the issue, a replacement one will be provided for free, otherwise a full refund will be provided.
Replacement or Refund
If you have tracked and checked for your parcel and believe it to be lost, please email us within 30 days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed ‘lost’ after an investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact us within 45 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.