We accept returns for refunds within the UK. Please follow the instructions below to initiate a return.
How to Start a Return
- Contact Us: Email us at support@accessories-replacement.co.uk within 30 days of receiving the item. Include the following details:
- Order number.
- Reason for the return (e.g., defective, incorrect item, remorse).
- Photos of the product if damaged or incorrect.
- Receive an RMA (Return Merchandise Authorization):
- We will provide an RMA number and detailed return instructions.
- Ensure the RMA number is included with your return package.
- Prepare the Product for Return:
- Pack the product securely in its original packaging, including all accessories and documentation.
- Use a traceable shipping method for your protection.
- Shipping Costs:
- Defective/Incorrect Items: We cover the return shipping fees.
- Customer Remorse: You are responsible for return shipping costs.
Refund Process
- Once we receive and inspect the returned item, a refund will be processed within 1 business day.
- Refunds will be issued to your PayPal account or bank account used for the original payment.
Lost Packages During Transit
If your parcel is lost in transit, contact us within 45 days of dispatch. We will offer either a full refund or a replacement based on your preference.
1-Year Product Warranty
All products are covered under a 1-year warranty for repair, replacement, or refund. Contact us immediately if you encounter any issues with your product.
For any questions or further assistance, please email us at support@accessories-replacement.co.uk.